Home Care Packages – Brokerage Provider
In today’s consumer directed care environment we find that as the relationship with the end user (the consumer) has now changed, so must the arrangement with service providers to reflect the importance of working together for the common objective. We can operate under a brokerage agreement as a pre-cursor to a partnership arrangement, or begin to develop some understanding around how such an arrangement might work.
The 4 Pillars to Quality Care
Our relationship involves a service agreement, a commitment to quality standards, the provision of stand-out caregivers, and an understanding of the key roles and the performance expectations attached to those.
- Service Agreement – Quality Standards
The foundation to a brokerage agreement is what’s commonly referred to as a service agreement. We work with providers to put in place `workable’ service agreements, in key local government areas, to manage the volume of demand for home care packages. Quality standards underpin the principles of the service agreement:
- Emergency Response – Employee & Customer Service Standards
Commonly referred to as Brokerage, up to 50% of all the Home Care Packages are being serviced by organisations other than those who `own’ the packages. If you find it difficult to provide service in an area, care for a particular consumer condition, a language requirement, the requirement is last minute or you don’t have your own caregivers, we have an urgent response program to handle these situations.
- Private Pay Partnership – Securing Consumers into the Future
As a leader in the private care space we want to work with together to complement any other services being provided to a client. We can do this through our open and effective communication between each other.
- Community Engagement – New Prospects & Retention
A partnership enables a joint approach to community engagement, working specifically on new client or prospect activation and the retention of existing consumers. As we know, there are large numbers of people sitting on waiting lists for home care packages and nursing home beds. 80% of people who need aged care support receive no care, except for what a family member may provide. Most consumers don’t even know what the home care options and choices are, let alone have patience to wait in long queues to get access to either a home care package (which probably won’t meet their needs) or a high care nursing home bed.
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We're delighted that MG is there to take care of our mom. She's eating much better and having more regular interaction than we can provide.
I'm also very impressed with the level of service and attentiveness we've received from Simon. He's a great asset.
Today is CC's one year anniversary with my folks. I have to say that she is the most dedicated and competent person I've ever had the pleasure of knowing and working with. We are truly blessed to have her with us.
Wow, what a great group of wonderful people who do a great job! We have only been a client of Senior helpers for two weeks-what a difference in can make in a persons quality of life. Thank you Simon, Steve, Jamie, and Elaina.