Home Care Packages – Brokerage Provider
In today’s consumer directed care environment we find that as the relationship with the end user (the consumer) has now changed, so must the arrangement with service providers to reflect the importance of working together for the common objective. We can operate under a brokerage agreement as a pre-cursor to a partnership arrangement, or begin to develop some understanding around how such an arrangement might work.
The 4 Pillars to Quality Care
Our partnership involves a service agreement, a commitment to quality standards, the provision of stand-out caregivers, and an understanding of the key roles and the performance expectations attached to those.
- Service Agreement – Quality Standards
The foundation to a brokerage agreement or a partnership agreement is what’s commonly referred to as a service agreement. We work with providers to put in place `workable’ service agreements, in key local government areas, to manage the volume of demand for home care packages. Quality standards underpin the principles of the service agreement:
- Emergency Response – Employee & Customer Service Standards
Commonly referred to as Brokerage, up to 50% of all the Home Care Packages are being serviced by organisations other than those who `own’ the packages. If you find it difficult to provide service in an area, care for a particular consumer condition, a language requirement, the requirement is last minute or you don’t have your own caregivers, we have an urgent response program to handle these situations.
- Private Pay Partnership – Securing Consumers into the Future
Now that Consumer Directed Care is upon us, the need for a partnership approach to caring for a consumer is a priority. As we don’t own home care packages, and are experts at both brokerage and private pay in the regions where you operate, we are the partner who complements your service offering, but not competing directly with you for home care package clients.
- Community Engagement – New Prospects & Retention
A partnership enables a joint approach to community engagement, working specifically on new client or prospect activation and the retention of existing consumers. As we know, there are large numbers of people sitting on waiting lists for home care packages and nursing home beds. 80% of people who need aged care support receive no care, except for what a family member may provide. Most consumers don’t even know what the home care options and choices are, let alone have patience to wait in long queues to get access to either a home care package (which probably won’t meet their needs) or a high care nursing home bed.
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