Frequently Asked Questions

Who do you provide services to?

Senior Helpers provides services to adults of all ages requiring assistance to live independently in the comfort of their own home. We not only work with seniors, we provide services for people with a disability, illness, or injury that prevents them from performing activities of daily living.


Do you have to be living in your own home to receive services?

No. Senior Helpers assists clients in nursing homes and other facilities. Our caregivers can come in and visit you and provide personal and companion care services. Some people just like a little extra special care and the freedom to wake up, shower and have breakfast when it suits them. We believe that everyone should have a choice when it comes to creature comforts in life.


Will I be locked in to a contract?

No. Senior Helpers provides non contractual care. Services can be ceased at any time with 48 hours notice.


What training do your caregivers have?

Our personal caregivers are qualified. They have Senior First Aid, undertake a National Police Check, and hold a Certificate III qualification or higher in Aged Care, Disability or Community. All caregivers undergo a thorough reference check before they are employed.

Senior Helpers provides training to caregivers in a number of specialised areas. Senior Helpers has developed its own unique in home Alzheimer’s & dementia care training program, Senior Gems. Our caregivers who work with clients who have Alzheimer’s & dementia are trained in this specialised program.


How little or how much care can I arrange?

Services can be organised for as little as one hour a week to 24 hours a day, 7 days a week. We understand that every person has different needs, therefore our care plan and hours are flexible.


When can I start services?

Services can be commenced on request. Once a caregiver has been matched to your requirements and attributes, services can commence immediately.


Do you have any specialised support programs?

Senior Helpers specialises in Alzheimer’s & dementia care. Our unique program Senior Gems has assisted many families and clients to cope with the struggles and challenges of Alzheimer’s & dementia. We can organise a personal Alzheimer’s/ dementia care plan for individuals who are experiencing different stages of the disease.


How much do your care services cost?

Senior Helpers provides a range of services for individual’s differing needs. To find out the cost of the services you require, contact your nearest location under ‘contact’. Select your country and area/ State. Our Senior Helpers staff will be happy to discuss your individual care needs and the cost of the services you require. A no obligation free in home assessment can be organised with one of our staff members to come and visit you to discuss your specific needs.


Will I have the same caregiver or a different caregiver each visit?

Senior Helpers have no contract or agency staff. Our staff are employees of Senior Helpers. We interview and select the best caregivers who are passionate about helping others. We match each client with the same caregiver/ caregivers. We strive to find the person who can best assist you, and realise the importance of building trust, respect and friendship amongst our clients and their caregivers.


Why Choose in-home care? 

In home care is the future of consumer directed choice. At Senior Helpers we believe that everyone should have a choice about the type of care they receive and the person that cares for them. Senior Helpers is a choice that allows the client to maintain full control of their wants and needs. If you are not happy with your carer or feel the need to increase, decrease, change or cease your care plan at anytime, Senior Helpers grants you that freedom. We believe that care is a personal choice and everyone has the right to their dignity. Senior Helpers strives to provide In-home care that is all about a personalised, professional and friendly service. We advocate that everyone has a choice and every individual is special and unique. Contact a Senior Helpers representative in your state to discuss your option to stay at home in the comfort of your memories, community and familiar surroundings.